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Counter Supervisor
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90642987

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Ferguson Enterprises, Inc.

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Counter Supervisor

Job Description:**

**Counter Supervisor**


At Ferguson Enterprises, Inc. (FEI) nobody expects more from us than we doŠ. We strive to empower our associates to deliver beyond the high expectations of our customers every day. You are now part of this legacy of service and expertise that is unmatched in the industry. We want you to feel great about the work you do and the career opportunities ahead of you at FEI. The foundation of that is having a clear understanding of your role as described in this job overview.


The Sales job family merchandises, promotes and sells the company's products and services to customers. General areas of responsibility include developing and implementing sales strategies; identifying potential customers; managing existing customer and vendor relationships; and monitoring customer and competitor activity and industry trends. Positions in the counter are responsible for promoting and selling the organization's products and services in a retail store.


Plans and establishes operational objectives for a team of support personnel within a clearly defined job area. Delivers operational results that have moderate impact on the achievement of departmental results. Assigns tasks to a team to achieve operational targets, service standards, etc. Typically does not have budget or profit and loss accountability, but may manage day-to-day elements of the budget (e.g., overtime for staff).


Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of job area. Problems and issues faced are general, and may require understanding of broader set of issues. Problems may require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue. May escalate complex problems to higher levels of management as appropriate.


Manages the overall operation of a wholesale and retail counter including hiring, discipline, and scheduling of employees to ensure cost effective and quality counter operations.

Monitors the merchandising, organization and appearance of the wholesale and retail counter.

Effectively and professionally resolves escalated complaints regarding products, wholesale and retail purchases and customer service.

Approves volume discounts and pricing adjustments and resolves pricing discrepancies with customers.

Trains associates on product specifications, merchandising, counter organization and wholesale and retail sales.

Develops new wholesale and retail customers through direct advertising and promotional campaigns.

Participates in leadership meetings and represents operational concerns, policies and guidelines to the management team.

Conducts regular associate meetings.

Represents the organization to customers, associates and leadership as needed.

Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures.

Participates in associate meetings and communicates any concerns to management.


_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we've grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that "Nobody expects more from us than we do" is more than just a tagline to Ferguson associates. It's a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.

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